We're Here to Help
Have a question about a HouseNovus product, an existing order, delivery, tracking or a return?
Our customer support team is here to help.
For enquiries about an existing order, please include your order number so we can assist you more efficiently.
Customer Support
Email: contact@housenovus.com
UK Customer Contact Address:
14 Terfynfa
Morfa Nefyn
Pwllheli
LL53 6BD
United Kingdom
Customer Service Hours:
Monday–Friday: 09:00–17:00 UK time
Saturday–Sunday: Closed
Response Time:
We aim to respond within 1–2 business days.
What Can We Help With?
You can contact our team regarding:
- Product information and specifications
- Product compatibility
- Existing orders
- Shipping and delivery
- Tracking information
- Returns and refunds
- Damaged, faulty or incorrect products
- General customer service enquiries
Send Us a Message
You can also use the contact form below.
Please provide your name, email address, order number (if applicable), and a clear description of your enquiry.
Our customer support team will respond as soon as possible during our normal customer service hours.
For additional information, please review our FAQs, Shipping Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service.
HouseNovus
Smart Living. Smarter You.