Terms of service
Last updated: 9 September 2026
These Terms of Service govern your use of the HouseNovus website and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms together with the policies referenced on our website.
1. Online Store
You may use our website only for lawful purposes.
You must provide accurate and complete information when placing an order.
2. Product Information
We aim to provide accurate descriptions, specifications, photographs, prices and availability information.
Product appearance may vary slightly depending on screen settings or minor manufacturing variations.
We may correct genuine errors or inaccuracies when identified, subject to applicable consumer law.
3. Prices
Prices are displayed in GBP (£) unless otherwise stated.
The total amount payable will be displayed before you complete checkout, including any applicable shipping charges or taxes presented to you.
4. Orders
Submitting an order does not necessarily mean that it has been accepted.
We may decline or cancel an order where reasonably necessary, for example because a product is unavailable, payment cannot be authorised, an obvious pricing error has occurred, or we reasonably suspect fraudulent activity.
If payment has already been taken for an order we cannot fulfil, an appropriate refund will be issued.
5. Payment
Available payment methods are displayed during checkout.
Payment information is processed securely through the payment providers available on our website.
6. Shipping and Delivery
Processing times, estimated delivery times, shipping destinations and costs are explained in our Shipping Policy.
7. Returns, Cancellations and Refunds
Returns, cancellations and refunds are governed by our Refund & Return Policy and applicable consumer law.
Nothing in these Terms excludes or limits rights that cannot lawfully be excluded.
8. Product Use
Customers are responsible for using products in accordance with the supplied instructions and applicable laws.
For recording products, users are responsible for ensuring that their recording activities comply with applicable privacy, confidentiality and consent requirements.
9. Software and Third-Party Services
Certain products may work with third-party applications, software, cloud services or other connected services.
Availability, functionality and requirements of third-party services may be subject to their own terms and may change independently of HouseNovus.
Any subscription or additional service requirement applicable to a product should be disclosed on the relevant product page where known and applicable.
10. Intellectual Property
Website content, including HouseNovus branding, original text, graphics and other materials, may be protected by applicable intellectual-property laws.
You may not reproduce or commercially exploit our protected content without permission except where permitted by law.
11. Third-Party Links
Our website may contain links to third-party services or websites.
We are not responsible for third-party websites or their independent terms, privacy practices or content.
12. Personal Information
Our handling of personal information is described in our Privacy Policy.
13. Liability
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including applicable statutory consumer rights.
14. Changes
We may update these Terms when necessary. The current version will be displayed on this page.
15. Governing Law
These Terms are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.
16. Contact Information
Questions regarding these Terms can be sent to:
HouseNovus
Email: contact@housenovus.com
Customer Contact Address:
14 Terfynfa
Morfa Nefyn
Pwllheli
LL53 6BD
United Kingdom