Privacy policy
Last updated: 9 September 2026
This Privacy Policy explains how HouseNovus collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our services.
Information We Collect
Depending on how you use our website, we may collect information such as:
- Name
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction information
- Customer-support communications
- Device and browser information
- IP address
- Website usage and interaction information
- Cookie and similar technology data
Payment information may be processed by our payment providers. We do not necessarily receive or store complete payment-card details.
How We Use Personal Information
We may process personal information to:
- Process and fulfil orders
- Arrange delivery
- Process returns and refunds
- Communicate about orders
- Provide customer support
- Operate and improve our website
- Prevent fraud and protect our services
- Maintain business and transaction records
- Comply with legal obligations
- Send marketing communications where permitted
- Measure website and advertising performance where permitted
We process personal information only where we have an appropriate legal basis under applicable data-protection law.
Cookies and Similar Technologies
Our website may use cookies and similar technologies necessary for website functionality, checkout, security, preferences, analytics and, where permitted, advertising.
Where legally required, non-essential cookies are used according to the choices you make through our cookie consent controls.
You can also manage cookies through your browser settings.
How We Share Information
We may share information where necessary with service providers that help us operate our business, including:
- E-commerce and website providers
- Payment processors
- Delivery and logistics providers
- Customer-support providers
- Analytics and technology providers
- Advertising providers, where permitted
- Professional advisers
- Government authorities where legally required
We do not disclose personal information except where necessary for legitimate business operations, with your consent where required, or as required by law.
International Transfers
Some service providers may process information outside the United Kingdom.
Where applicable, we take appropriate steps to ensure international transfers of personal information are handled in accordance with applicable data-protection requirements.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing support and meeting legal, accounting, tax and regulatory requirements.
Your Rights
Depending on applicable law and your circumstances, you may have rights regarding your personal information, including rights to:
- Request access
- Request correction
- Request deletion
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing relies on consent
- Complain to the relevant data-protection authority
To make a privacy request, contact contact@housenovus.com.
We may need to verify your identity before completing certain requests.
Children's Privacy
Our store is not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.
Security
We use reasonable technical and organisational measures designed to protect personal information.
However, no online transmission or storage system can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy when our practices, services or legal requirements change.
The latest version will be published on this page with an updated revision date.
Contact Us
For questions concerning this Privacy Policy or your personal information:
HouseNovus
Email: contact@housenovus.com
Customer Contact Address:
14 Terfynfa
Morfa Nefyn
Pwllheli
LL53 6BD
United Kingdom