Frequently Asked Questions
Orders
How do I know if my order has been confirmed?
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
If you cannot find it, please check your spam or junk folder before contacting us.
Can I change or cancel my order?
If you need to change or cancel an order, contact us at contact@housenovus.com as soon as possible.
We will try to help, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.
Your statutory cancellation rights are not affected.
I entered the wrong delivery address. What should I do?
Contact us as soon as possible.
If the order has not yet been processed or dispatched, we will try to update the delivery information. We cannot guarantee address changes after dispatch.
Shipping & Delivery
Where does HouseNovus deliver?
We currently deliver within the United Kingdom.
How much does shipping cost?
We offer FREE standard shipping within the United Kingdom.
How long does delivery take?
Our current estimated times are:
Handling: 1–2 business days
Transit: 6–8 business days
Estimated total delivery: 7–10 business days
Business days are Monday to Friday, excluding applicable public holidays.
Can I track my order?
Yes. When tracking becomes available after dispatch, tracking information will be sent to the email address associated with your order.
My tracking hasn't updated. Is this normal?
Tracking information can sometimes take time to update after a parcel has been dispatched or transferred between delivery networks.
If your order has passed the estimated delivery timeframe, contact us at contact@housenovus.com.
What if my parcel doesn't arrive?
If your order has not arrived within the estimated delivery period, contact us with your order number.
Our team will investigate the shipment and help determine the appropriate next step.
Returns & Refunds
What is your return period?
HouseNovus offers a 30-day return period from the date you receive your order, subject to our Returns & Refunds Policy.
Your statutory consumer rights remain unaffected.
Do I have to pay for return shipping?
For a change-of-mind return, the customer is generally responsible for the direct return shipping cost.
If an eligible product is faulty, damaged or incorrect, HouseNovus will cover the reasonable return cost or provide an appropriate return method.
Please contact us before returning an item.
Do you charge a restocking fee?
No. HouseNovus does not charge a restocking fee.
How will I receive my refund?
Approved refunds are returned to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Please see our Returns & Refunds Policy for full details.
HouseNovus AI Voice Recorder
What is the HouseNovus AI Voice Recorder?
It is a compact portable recording device designed for capturing audio such as meetings, interviews, lectures, conversations and personal voice notes.
Supported companion software may provide additional processing features.
What can I use it for?
Typical uses can include meetings, interviews, lectures, business discussions, voice notes and other situations where recording is appropriate and permitted.
Does it support AI features?
Supported software may provide features such as transcription, summarisation, translation or other processing functions.
The exact availability of software features can depend on the application, service plan, language, region, internet connectivity and software version.
Please refer to the product page for the current features applicable to the product you are purchasing.
Does it require an app?
Some smart and AI-assisted functions may require compatible software or an application.
Check the product description and supplied instructions for the current setup requirements.
How is the recorder charged?
The device uses a rechargeable design with USB-C charging.
Can I use it to record other people?
Recording and privacy laws vary depending on where you are and the circumstances.
Customers are responsible for obtaining any consent required and ensuring their use of the device complies with applicable laws, workplace rules and confidentiality requirements.
Payments & Shopping
What currency do you use?
Prices on our UK store are displayed in British Pounds (GBP/£) unless otherwise indicated.
Is checkout secure?
Payments are processed through the secure payment methods available at checkout. HouseNovus does not necessarily receive or store your complete payment-card information.
Where can I find your policies?
You can find our Shipping Policy, Returns & Refunds Policy, Privacy Policy and Terms of Service through the links in the footer of our website.
Still Need Help?
We're happy to assist.
Email: contact@housenovus.com
UK Customer Contact Address:
14 Terfynfa
Morfa Nefyn
Pwllheli
LL53 6BD
United Kingdom
Customer Service: Monday–Friday, 09:00–17:00 UK time
Response Time: Within 1–2 business days.
HouseNovus — Smart Living. Smarter You.