Orders

How do I know if my order has been confirmed?

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

If you cannot find it, please check your spam or junk folder before contacting us.

Can I change or cancel my order?

If you need to change or cancel an order, contact us at contact@housenovus.com as soon as possible.

We will try to help, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.

Your statutory cancellation rights are not affected.

I entered the wrong delivery address. What should I do?

If the order has not yet been processed or dispatched, we will try to update the address. We cannot guarantee that an address can be changed after dispatch.

Shipping & Delivery

Where does HouseNovus deliver?

We currently deliver within the United Kingdom.

How much does shipping cost?

We offer free standard shipping within the United Kingdom on eligible orders.

How long does delivery take?

Our current estimated delivery times are:

Handling: 1–2 business days
Transit: 6–8 business days
Estimated total delivery: 7–10 business days

Business days are Monday to Friday, excluding applicable public holidays.

These are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to carrier operations, public holidays, severe weather or other circumstances outside our reasonable control.

Can I track my order?

Yes. When tracking becomes available after dispatch, the tracking information will be sent to the email address associated with your order.

You can also use the Track Your Order page on our website.

My tracking hasn't updated. Is this normal?

Tracking information can sometimes take time to update after a parcel has been dispatched or transferred between delivery networks.

If your order has passed the estimated delivery timeframe, contact us at contact@housenovus.com.

What if my parcel doesn't arrive?

If your order has not arrived within the estimated delivery period, contact us with your order number.

Our team will investigate the shipment and help determine the appropriate next step.

Returns, Exchanges & Refunds

What is your return period?

HouseNovus accepts eligible returns for defective and non-defective products within 30 days of delivery, subject to our Returns & Refunds Policy.

Your statutory consumer rights remain unaffected.

How do I request a return?

Contact contact@housenovus.com before returning a product.

Include your order number, the reason for the return and any relevant photographs or videos if the product is faulty, damaged or incorrect.

Do not send a return without first receiving return instructions from our customer service team.

Do you accept exchanges?

Yes. We accept eligible exchanges within 30 days of delivery, subject to product availability.

If the requested replacement is unavailable, we may offer an alternative or an eligible refund to the original payment method.

Do I have to pay for return shipping?

For a change-of-mind return or exchange, the customer is responsible for the direct return shipping cost.

If an eligible product is faulty, damaged or incorrect, HouseNovus will cover the reasonable return shipping cost or provide an appropriate return method.

Please contact us before returning an item.

Do you charge a restocking fee?

No. HouseNovus does not charge a restocking fee (£0).

How will I receive my refund?

Once we receive and inspect the returned product, approved refunds will be issued to the original payment method.

HouseNovus will process eligible refunds within 5 business days after the returned product has been received and inspected.

Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

For applicable UK statutory cancellations, refunds will be processed within the timeframe required by applicable UK law.

Please see our Returns & Refunds Policy for complete eligibility requirements and instructions.

HouseNovus AI Voice Recorder

What is the HouseNovus AI Voice Recorder?

It is a compact portable recording device designed to capture audio from meetings, interviews, lectures, conversations and personal voice notes.

Supported companion software may provide additional processing features.

What can I use it for?

Typical uses include meetings, interviews, lectures, business discussions, travel notes, personal voice notes and other situations where recording is appropriate and permitted.

Does it support AI features?

Supported software may provide functions such as transcription, summarisation, translation and other AI-assisted processing.

The availability of specific features may depend on the application, service plan, language, region, internet connection and software version.

Please refer to the product page for the information applicable to the product you are purchasing.

Does it require an app?

Some connected and AI-assisted functions may require compatible software or a mobile application.

Check the product description and supplied instructions for current setup and compatibility requirements.

Are all AI features free?

Not necessarily. Some software functions may require an account, internet connection, usage allowance or paid service plan.

Any software subscription or service is separate from the physical recording device unless explicitly included in the product offer.

How is the recorder charged?

The recorder has a rechargeable design and uses USB-C charging.

Charging time and operating time can vary according to usage, settings and battery condition.

Can I use it to record other people?

Recording and privacy laws vary depending on location and circumstances.

Customers are responsible for obtaining any consent required and ensuring that their use of the device complies with applicable laws, workplace policies and confidentiality requirements.

HouseNovus 4K Dash Cam Front and Rear

What is the HouseNovus 4K Dash Cam Front and Rear?

It is a dual-camera recording system designed to capture footage from the road ahead and behind the vehicle.

It includes a main front dash camera and a separate rear camera, together with a built-in display, Wi-Fi connectivity and supported recording functions.

Does the dash cam record from the front and rear?

Yes. The system is designed to record using both the main front camera and the separate rear camera.

Recording resolution and available recording combinations may depend on the selected settings, memory card and firmware.

What viewing angles does it provide?

The product is specified with a 170° front viewing angle and a 150° rear viewing angle.

Actual recorded coverage can vary depending on camera placement and installation.

Does it connect to a mobile phone?

Yes. The dash cam has built-in Wi-Fi and is designed to connect to a compatible mobile device.

The Wi-Fi connection is used to communicate directly between the dash cam and the phone. It does not provide internet access to the vehicle.

Which mobile app does the dash cam use?

The dash cam is designed for use with the Viidure app on compatible iOS and Android devices.

Available functions may include live preview, playback, downloading recordings and managing supported camera settings.

App availability, appearance and functions may vary depending on the mobile device, operating system, dash cam firmware and app version. Always follow the QR code or app instructions supplied with the product.

Can I review recordings without using the app?

Yes. The dash cam includes a 3.19-inch IPS display that can be used to check the camera view and access supported playback and settings directly on the device.

Does it record at night?

The dash cam includes enhanced low-light recording intended to capture clearer footage in darker conditions.

Recording quality can vary depending on available lighting, weather, vehicle speed, windscreen condition, camera position and reflections.

It should not be interpreted as providing daylight-quality footage in complete darkness.

What is loop recording?

Loop recording allows the dash cam to continue recording when the memory card becomes full by replacing the oldest unprotected files with new footage.

Files protected by the G-sensor may be excluded from normal overwriting until storage management is required.

What does the G-sensor do?

The G-sensor can detect sudden movement or impact and protect the relevant recording from standard loop-recording replacement.

G-sensor behaviour and sensitivity depend on the selected settings.

Does the dash cam support parking monitoring?

The dash cam supports parking-monitoring functions when it is connected to a suitable constant power source.

A compatible hardwire kit may be required and may be sold separately. Available parking functions can depend on the installation, settings and power connection.

Is a memory card included?

A memory card is included only when this is clearly stated in the selected product option or package contents.

If it is not listed, a compatible memory card must be purchased separately. Check the product page and supplied instructions for supported card specifications and capacity.

Can I install the dash cam myself?

The standard installation may be completed by following the supplied instructions, provided that the user is comfortable positioning the cameras and routing the cables safely.

Professional installation is recommended if you are unsure, if cables must be routed near airbags, or if a hardwire kit is being connected to the vehicle’s electrical system.

Where should the dash cam be installed?

Install the camera securely in a position that provides a clear road view without obstructing the driver’s vision or interfering with mirrors, sensors, airbags or other vehicle equipment.

Customers are responsible for ensuring that the installation complies with applicable laws and vehicle requirements.

Can the dash cam guarantee evidence of every incident?

No. Recording availability and image quality depend on correct installation, power, settings, memory-card condition, lighting, weather, camera coverage and other circumstances.

Customers should check the camera position, date and time settings, memory card and recording status regularly.

Are there legal requirements for using a dash cam?

Laws concerning camera placement, video recording, audio recording, privacy and the use of footage can vary.

Customers are responsible for installing and using the dash cam in accordance with applicable laws and for obtaining consent where required.

Payments & Shopping

What currency do you use?

Prices on our UK store are displayed in British Pounds (GBP/£) unless otherwise indicated.

Is checkout secure?

Payments are processed through the secure payment methods displayed at checkout.

HouseNovus does not necessarily receive or store your complete payment-card information.

Where can I find your policies?

You can find our Shipping Policy, Returns & Refunds Policy, Privacy Policy and Terms of Service through the links in the footer of our website.

Still Need Help?

We're happy to assist.

Email: contact@housenovus.com

Phone: +44 7473 955283

Address:
14 Terfynfa
Morfa Nefyn
Pwllheli
LL53 6BD
United Kingdom

Customer Service: Monday–Friday, 09:00–17:00 UK time
Response Time: We aim to respond within 1–2 business days.

HouseNovus — Smart Living. Smarter You.